Rathwood formally enters examinership and halts refunds to customers 

RATHWOOD Home and Garden World has announced it has formally entered examinership and will not be issuing refunds to customers who have placed orders for items that have not been delivered, until the process has been completed.

In a statement published to their website today, the company — which has been operating just outside Tullow since 1994 — said it will continue to "trade as normal and operate fully in accordance with all applicable laws".

"Our business remains open, and we are continuing to sell goods and engage with customers and stakeholders as usual," the statement read.

The statement continued: "At this time we regret that we are not in a position to address any outstanding payments or refund requests relating to amounts owed up to today. These matters will be reviewed as part of the examinership process, and we will provide further updates once the appointed persons have completed their initial report."

This comes just a week after a report by the Competition and Consumer Protection Commission (CCPC) showed that it had received 565 complaints about Rathwood last year, making it the second most complained-about company in Ireland.

On April 10, the CCPC also announced that Rathwood had entered legally binding commitments to comply with consumer protection law by refunding customers.

Last week, a Rathwood spokesperson issued a statement to The Nationalist which said: "In 2025, we lost our main supplier of uniquely designed garden furniture and have since rebuilt our supply chain, creating a stronger and more reliable system for the future."

The statement outlined how the company had provided over 9,000 complimentary tickets and financial vouchers as a "gesture of appreciation and to help rebuild trust".

"For over 30 years, our family business has been built on trust and shared family memories. We acknowledge we fell short and are fully committed to restoring that trust," it concluded.